Welcome to PicRevive Support. We are dedicated to helping you bring your old memories back to life with our advanced AI restoration technology.
If you encounter any issues, have suggestions, or need assistance with your subscription, please reach out to our support team:
1. How do I restore my Pro subscription? If you have reinstalled the app or changed your device, tap the "Settings" icon in the app and select "Restore Purchase". Make sure you are logged into the same Apple ID used for the initial purchase.
2. Why does the restoration take a few moments? PicRevive uses sophisticated AI models to analyze and repair each pixel of your photo. This process requires significant computational power to ensure the highest quality result.
3. Are my photos secure? Absolutely. We prioritize your privacy. Your photos are transmitted via encrypted channels solely for the purpose of restoration and are not stored permanently on our servers.
4. The restoration result isn't what I expected. What can I do? AI restoration works best when the original photo has visible facial features. For extremely damaged or blurry photos, try to provide a higher-resolution scan or ensure there is adequate lighting.
For more information on how we handle your data and your rights while using the app, please refer to the documents below: